General terms and conditions
General terms and conditions
The following General Terms and Conditions (GTC) regulate this
Contractual relationship between the Krützberg company and consumers and companies who buy products via our online shop. A consumer within the meaning of these terms and conditions is any natural person who concludes the contract for a purpose that cannot be attributed to their commercial or independent professional activity (§ 13 BGB). Entrepreneurs within the meaning of the General Terms and Conditions, on the other hand, are those for whom the contract is concluded in the exercise of a commercial or self-employed professional activity (§ 14 Para. 1 BGB in conjunction with § 310 Para. 1 BGB). We do not recognize any terms and conditions that conflict with or deviate from our terms and conditions.
Overbeckstraße 70, 50823 Cologne
Telephone: 017632980420 Email: email@example.com
VAT ID: 91736894505
Conclusion of contract and contractual partner
- You can initially place the products in the shopping cart without obligation by clicking on “Add to shopping cart”
Revocation instructions. You can access our terms and conditions at any time on our website.
8.The purchase contract only comes into existence through a declaration of acceptance (order confirmation), at the latest with the delivery of the goods achieved.
Revocation instructions and right of withdrawal
The The cancellation period is 14 days from the day of delivery to you or an authorized third party. However, the period does not begin before the purchase contract has become binding on you through your approval of the purchased item. You have the right to withdraw from the contract without giving a reason within the said period.
In order to exercise your right of withdrawal, you must inform us of your withdrawal by means of a clear statement (e.g. a letter sent by post or an e-mail). You can reach us:
Overbeckstraße 70, 50823 Cologne Germany
or by e-mail: firstname.lastname@example.org
You can use our cancellation form here. To meet the cancellation deadline, it is sufficient for you to send the communication regarding the use of your right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we will pay the amount that we have received from you immediately and at the latest within fourteen days from the day on which we receive your return. The Repayment in the event of a revocation is made using of the same means of payment that you used when ordering. Under no circumstances will fees be charged for the repayment.
You have the goods immediately and in any case, at the latest within 7 days from the day on which you informed us about the revocation of this of the contract, send it back to us. The deadline is met if you return the goods before expiry of the period of 7 days. For any Depreciation of the goods only occurs if this loss of value on a to check the condition, Characteristics and functioning of the goods is not due to the necessary handling of them.
Exclusion/expiry of the right of withdrawal
According to § 312g Abs. 2 BGB, there is no right of withdrawal for Contracts for the delivery of war s that are not prefabricated and for the production of which is an individual selection or determination by the consumer is relevant or which clearly refers to the personal Tailored to the needs of the consumer.
Delivery in Germany
We ship within Germany with DHL. The Shipping to a packing station or post office is possible, provided the corresponding post ID and address are given. Delivery with DHL standard is free shipping. The delivery time is about 2 to 3 working days after receipt of your payment.
We also ship abroad. The shipping costs and the delivery time depend on the respective delivery address. We ship your order with DHL. After handing over your order to the shipping service provider, you will receive a tracking number from us to track the delivery. Please take the costs for delivery abroad from the following list:
- Shipping within the EU: €17.99
- Shipping to Switzerland: €26.99
- Shipping to the rest of Europe: €29.99
- Shipping to Russia: €30.99
- Shipping to Canada, New Zealand, Australia: €46.99
If delivered items have obvious defects, including transport damage, please complain immediately. The Warranty for defects is 2 years from the invoice date. For occurring Defects within these 2 years are subject to the statutory claims for supplementary performance, for defect elimination/new delivery.
Validity of prices
The The prices listed in our online shop include the statutory VAT of 16%. This will be listed on the invoice.
You can choose to pay by credit card or PayPal (Visa, Mastercard or American Express). There is no possibility of discount deduction. If you choose PayPal, you will be forwarded directly to PayPal during the ordering process.
Retention of title
The goods remain the property of Krützberg until the purchase price has been paid in full, including all ancillary claims.
You agree that the contract-related communication can take place in electronic form.
Alternative dispute resolution
From February 15, 2016, the EU Commission will provide a platform for out-of-court dispute resolution. As a consumer, you have the
Possibility of initially clarifying disputes in connection with your online order without going to court. The dispute resolution platform is available under the external link https://ec.europa.eu/ consumers/odr reachable. We are
not obliged to participate in a dispute settlement procedure before a consumer arbitration board.
The protection of your data is important to us. We use the data you provide such as name, address, telephone number and e-mail address exclusively for the proper processing of the order and other contractual
relationships. We will not pass this data on to third parties. You have the right to free information, correction, transmission, blocking andat any time
Deletion of your stored data, insofar as they are no longer required for order processing or statutory retention requirements must be preserved.
The customer is responsible for protecting the access data. The access data must be kept secret and may not be made accessible to third parties. The customer is aware that third parties with knowledge of the access data have the opportunity to place orders on his behalf. If he discovers or suspects that his access data is being used by third parties, he is obliged to change his access data immediately or to notify us.