Shipping and returns

Fast and free shipping in Germany

As with our products, reliability and quality is also our claim with our service, therefore we ship free of charge within Germany. The shipping will be done at the latest on the next working day of your received order and payment. Your order will be shipped well packed with DHL and needs about 2 to 3 days delivery time within Germany. We are also happy to ship to a packing station or post office of your choice – just indicate this in your order. After your order is handed over to DHL, you will receive an e-mail with the tracking number of your package.  

  • ✓ free shipping
  • ✓ short delivery time of 2 to 3 working days
  • ✓ Shipping to Packstation and postal branch possible
  • ✓ insured shipping with tracking number

Shipping to foreign countries

We also ship abroad. The shipment is insured with DHL. Your order will receive a tracking number. For shipping abroad the following shipping costs will be charged: 

  • Shipping within the EU: 17,99 €
  • Shipping to Switzerland: 26,99 €
  • Shipping rest of Europe: 29,99 €
  • Shipping to Russia: 30,99 €
  • Shipping Canada, New Zealand, Australia: 46,99 €

If you have any questions or requests regarding the shipping of your order, please contact us at info@kruetzberg.de

Easy return & exchange

You would like to return your order? Within the 14-day right of withdrawal you can return your order without giving reasons. Use our PDF cancellation form. To ensure the fastest possible processing of your return, please enter your

Please include your order number and address your return to:

André Barton  

 Krützberg  

 Stormstraße 77, 47445 Moers  Deutschland  

Redemption and repayment

The refund will be made after receiving your return with the same payment method as your order. After we have received and checked your return, your payment will be refunded. You can find more information in our AGB.